Refund policy

Returns & Refunds Policy

Order Cancellations

If you need to cancel your order, please contact us as soon as possible.

We will do our best to accommodate cancellation requests before an order has been processed or shipped. Once an order has entered fulfillment or has been shipped, we may no longer be able to cancel it.

Returns & Exchanges

Due to the personal-care nature of our products, we are unable to accept returns or exchanges for change of mind, personal preference, or products that have been opened or used.

Please review product details carefully before placing your order.

Damaged, Incorrect, Missing, or Defective Items

If your order arrives damaged, leaking, incorrect, missing an item, or with an obvious product defect, please contact us within 7 days of delivery.

Please include:

Your order number
A brief description of the issue
Clear photos or videos showing the problem

Once the issue has been reviewed, we will work with you on an appropriate resolution, which may include a replacement, reshipment, or refund.

For approved product issues, a physical return is generally not required unless specifically requested by us.

Refunds

Approved refunds will be issued to your original payment method.

Once approved, we typically process refunds within 5–10 business days. Please note that the time it takes for the funds to appear in your account may vary depending on your payment provider or financial institution.

Lost or Undelivered Packages

If your tracking information shows an unusual delay, or your package has not arrived within the expected delivery window, please contact us so we can investigate the shipment.

If a package is confirmed lost in transit, we will review the situation and may offer a replacement or refund, depending on the circumstances.